By invitation
A concierge that finishes the request
Helix Black is an AI concierge for members of selected partner organisations. It takes a request in plain language, works through live availability, and completes the booking — with our concierge team behind it when judgement is needed.
Available through private banks, wealth managers, members clubs and premium programmes.
Most concierge services answer. They send options, make calls, and come back to you. Helix Black was built the other way round: the request goes in, the booking comes out. What can be completed is completed. What needs a person reaches one.
What it handles
Travel
Flights, hotels and multi-stop itineraries — searched, compared against how you travel, and booked in the conversation. Changes and cancellations handled the same way.
Dining
Tell Helix the city, the occasion and the night. Options come back shaped by your taste, and our concierge secures the table.
Events and experiences
Live events, tickets, tours and activities booked through our live event and activity partners, with seat-level detail where the venue provides it.
Lifestyle
Transfers, logistics, sourcing and the requests that do not fit a category. These reach our concierge team directly.
How a request moves
Ask.
By message or by voice. “Two nights in Milan on the 14th, somewhere quiet, and dinner on the second night.”
Work.
Helix reads live availability, filters against what it knows about you, and returns a short set — not a search page.
Complete.
You confirm. Helix books and pays, and the confirmation lands in the same thread.
Continue.
The trip stays live. Changes, additions and the next request pick up where this one left off.
One message, the whole weekend
"Trip to Monza Grand Prix — can you sort flights, tickets & hotel?" Helix finds the race, holds the tickets, and builds the flights and hotel around them — one conversation, one confirmation at a time.
Human escalation
Some things should not be automated
A table that is genuinely full. A request that turns on a relationship. A change made at the airport. These reach our concierge team, who work with the same context Helix has — your preferences, your itinerary, the conversation so far — so nothing is explained twice.
Preference memory
It learns how you actually travel
Every choice you make teaches Helix something: the airports you prefer, the cabin you take on a night flight, the hotels you keep coming back to, whether you want the tasting menu or the corner table. You can see what it has learned, and change it.
Discretion
Your activity is yours
Your partner organisation knows you are a member. It cannot see your requests, your bookings, your itineraries or your conversations. That boundary is enforced by the system itself, not by policy. Payment can settle in fiat or in crypto.
Access
Not open enrolment
Helix Black is extended through approved partner organisations and, occasionally, by direct application. Places within each partner programme are capped. Applications are reviewed.
Request accessOffering Helix Black to your members
Private banks, wealth managers, members clubs and premium programmes offer Helix Black as a member benefit under their own brand — without building a concierge operation.
For partner organisations →Questions
Helix Black is an AI concierge for members of selected partner organisations. It takes a request in plain language — travel, dining, events, lifestyle — works through live availability, and completes the booking, with our concierge team behind it when judgement is needed.
Membership is extended through approved partner organisations — private banks, wealth managers, members clubs and premium programmes — and, occasionally, by direct application. Places within each partner programme are capped, and applications are reviewed.
Flights, hotels, event tickets and activities are booked through live supplier integrations, paid and confirmed in the conversation. Dining works differently: Helix returns options shaped by your taste, and our concierge secures the table.
It reaches our concierge team, who work with the same context Helix has — your preferences, your itinerary, the conversation so far — so nothing is explained twice.
Request access